The availability and use of the Kaiser Permanente grievance procedure does not prevent a person from filing a complaint of discrimination on the basis of disability with the U.S. – noon. You may also contact or file a grievance with the Kaiser Permanente Civil Rights Coordinator in person, by mail, fax or email at: 711 Kapiolani Blvd, Honolulu, Hawaii 96813, or toll-free 1-80, TTY 711. access to service animals, except where the animal poses a significant health or safety risk(s) to others.įor more information about access to a specific facility or provider, or if you believe that Kaiser Permanente has failed to provide appropriate access or services or otherwise discriminated on the basis of a disability, please contact Member Services toll-free 1-80 or TTY 711, Monday through Friday, 8 a.m.
Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-80, seven days a week, 8 a.m. The availability of physicians, hospitals, providers, and services may change. To report an error, please call 1-80 or email us. The information in this online directory is updated at least monthly. providers in your plan or accepting new patients, call 1-80 (toll free) or 711 (TTY for the hearing/speech impaired).a provider’s office hours, search our facility directory.